By having a Intelligent Chat that communicates through a much more humanized language, integrates with any legacy system and provides the ideal scalability for your service!
More humanized conversations to interact and negotiate with your client. We have Machine Learning components for Natural Language Processing and we answer all the user's questions!
In addition to interpreting your customer's question, Intelligent Chat uses RPA cubes to browse systems and obtain the requested information and files.
As the Intelligent Chat service is 100% automated, we deliver the facility to scale the number of simultaneous calls - just managing the solution's hardware, without the need for more operators.
With no dependence on the human factor, Intelligent Chat is available 24 hours a day and 7 days a week for all possible assistance. All requests and calls will be answered by robots.
With Intelligent Chat a significant reduction in TMA (Average Service Time) is implemented - since the robots do not slow down and always know the procedures and steps to be performed for each customer.
As we already have the service platform, the Artificial Intelligence components and the right RPA cubes, the implementation of the solution is fast! When necessary, all customizations are made in an agile format (at design time).